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FREQUENTLY ASKED QUESTIONS
You've Got Questions? We've Got Answers...
WHERE DO YOU DELIVER?
We will deliver to private residences, hotels, bed & breakfasts, condos and campgrounds throughout the entire Sarasota/Bradenton/Venice area...including Siesta Key, Longboat Key, St. Armand's/Lido Key, Bird Key,
Anna Maria Island, Osprey, Nokomis & Lakewood Ranch.
WE ARE FLYING INTO SARASOTA. CAN YOU DELIVER TO THE AIRPORT?
Yes...We can deliver most items to the Sarasota-Bradenton International Airport (SRQ).
There is a $40 R/T charge ($20/delivery + $20/pick-up) for this service.
Arrivals: We'll meet you at the bottom of the escalators leading to baggage claim.
Departures: We'll either meet you at the car rental return lot or at the bottom of the escalators.
CAN WE PICK-UP OUR ITEMS?
Yes! All items, except Full-Size Cribs, are available at our store. It is located at 1522 Stickney Point Road (next to Coasters in the Boatyard Village...at the base of Siesta Key's South Bridge).
WHAT IF WE ARE GETTING IN LATE IN THE EVENING...OR LEAVING AT THE CRACK OF DAWN?
No problem! Our 24-hour, self-service pick-up & drop-off location is ALWAYS open.
Just let us know and we'll give you simple instructions on how to pick-up or drop-off your items.
IS THERE A DELIVERY CHARGE?
No...We offer FREE delivery & pick-up. All we ask is for 24 hours notice, a 9:00am-12:00pm or 1:00pm-5:00pm delivery window, and a $60 minimum order amount ($40 on Siesta Key). Of course, we will make "same day" and "after hours" deliveries, but reserve the right to add a delivery fee.
WHAT IS THE MINIMUM ORDER AMOUNT FOR FREE DELIVERY?
The minimum order amounts are as follows:
Siesta Key - $40......Sarasota, Bradenton, Longboat Key, Anna Maria Island, Bird Key, Lido Key, Casey Key,
Lakewood Ranch, Osprey, Nokomis & Venice (North of Center Road) - $60......All other areas - $75 + delivery
HOW FAR IN ADVANCE DO I NEED TO MAKE A RESERVATION?
To ensure availability, we suggest you place your order as soon as your travel plans are confirmed. We do understand that sometimes plans cannot be made until the last minute, so we will do our best to accommodate you. This is especially true during the Holidays and Winter Seasons.
WHAT IS CONSIDERED A RENTAL DAY?
We charge by the 24-hour period. A full rental day is 12 hours or more. Therefore, if we deliver your items at 3:00pm on Wednesday and pick them at 12:00noon on Sunday, you will be charged for four days.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, cash & checks for all orders. Credit card orders are processed after delivery but are verified at the time of reservation. Cash & check orders are expected to be paid in full at time of delivery, as well as a Visa or MasterCard number for deposit only. If other arrangements need to be made please contact us and we will try to accommodate you.
WHAT IS YOUR CANCELLATION POLICY?
If your plans change and you need to cancel your reservation, please do so at least 48 hours prior to your scheduled arrival. All reservations cancelled within 48 hours will be charged a minimum three-day rental fee for each piece of equipment reserved. No shows will be charged the full rental price for the duration of the agreed upon rental period.
DO YOU OFFER ANY DISCOUNTS FOR EXTENDED STAYS OR MULTIPLE CHILDREN?
Certainly! Please contact us and we'll work something out! We will always try to make your stay as affordable and hassle-free as possible...whether it's for one week or an entire summer. By the way...We love twins!
HOW NEW IS YOUR EQUIPMENT?
All of our equipment is in new or gently-used condition. We promptly send in all warranties so we can be notified of any recalls or safety issues. We also track recalls on the consumer reports website. Your little traveler’s safety is our primary concern. We can provide you with any brand or model information.
HOW IS YOUR EQUIPMENT CLEANED?
We are well known for having the cleanest equipment in the area...just read our testimonials.
We follow all Florida Dept. of Health standards with regards to cleaning solutions & procedures for infant and children’s toys, furniture and cloth items. These are the same guidelines that all licensed child care centers are required to follow.
ARE YOUR BABY CRIBS PART OF THE DELTA SAFETY RECALL?
Absolutely Not! None of our cribs are on the recent Delta Crib recall list. You can be assured that ALL of our cribs are thoroughly checked for both cleanliness and safety before & after each rental.
WHAT IS THE FLORIDA LAW CONCERNING CAR SEATS?
According to the Florida Highway Patrol website: Florida Statutes 316.613 Child Restraint Requirements:
Every operator of a motor vehicle as defined herein, while transporting a child in a motor vehicle operated on the roadways, streets, or highways of this state, shall, if the child is 5 years of age or younger, provide for protection of the child by properly using a crash-tested, federally approved child restraint device. For children aged through 3 years, such restraint device must be a seperate carrier or a vehicle manufacturer's integrated child seat. For children aged 4 through 5 years, a seperate carrier or an integrated child seat belt may be used.
DO YOU INSTALL CAR SEATS?
Unfortunately, our insurance company would have a hissy fit if we did. However, we will provide you with all the instructions.
ARE YOU INSURED?
Yes...We are fully insured.
Toll-Free: 1-888-503-AtoZ
Local: 941-961-3527
RentFromAtoZ@yahoo.com
A to Z Baby, Beach & Bike Rentals
1522 Stickney Point Road (next to Coasters in the Boatyard Village...at the base of Siesta Key's South Bridge)
Phone: 941-961-3527 Toll-Free: 888-503-AtoZ Fax: 941-346-7253 Email: RentFromAtoZ@yahoo.com
Your "One-Stop" Rental Source.
Featuring the Suncoast's Lowest Prices,
Cleanest Gear & Best Service...Guaranteed!
